Terms & Conditions

These Terms & Conditions (“Terms”) govern access to and use of a messaging platform that enables participating businesses (“Businesses”) to send and receive SMS/MMS messages with their customers (“End Users”) for customer-care purposes.

The platform is a technology service. The Business is the perceived sender and remains responsible for its customer relationship and its messaging practices.

• Businesses: If you are using the platform on behalf of a business, you represent you are authorized to do so.
• End Users: If you receive messages, your messaging relationship is with the Business you are communicating with. These Terms describe baseline SMS/MMS program rules (STOP/HELP, rates, etc.).

You must be authorized to act on behalf of your Business and provide accurate registration information. You are responsible for maintaining the confidentiality of credentials and for all activity under your account.

You agree not to use the service to:

• send unlawful, harmful, abusive, deceptive, or spam messages,
• send marketing messages without proper consent,
• violate carrier policies or applicable messaging laws/regulations,
• transmit malware or attempt unauthorized access,
• harvest phone numbers or send messages to purchased/leased lists.

Consent. Businesses are responsible for obtaining and documenting end-user consent (opt-in) prior to sending messages.

Customer Care use. This program is intended for customer-care communications such as appointment reminders, service updates, inspection results, estimate approvals, pickup notifications, and two-way customer support. It is not intended for marketing under a customer-care campaign.

STOP / HELP

• To opt out, End Users may reply STOP or UNSUBSCRIBE at any time.
• For help, End Users may reply HELP.
• Message frequency varies. Msg & data rates may apply.
• Consent is not a condition of purchase.

Message delivery and timing are not guaranteed and may be impacted by carriers, handset compatibility, network conditions, filtering, and other factors outside the platform’s control. The service may be interrupted for maintenance or events beyond reasonable control.

If your plan includes paid features, you agree to pay fees according to your subscription terms. Fees are non-refundable except where required by law or explicitly stated otherwise.

Our Privacy Policy explains how information is collected and used. View the Privacy Policy.

Your mobile opt-in information and consent will not be sold or shared with third parties for promotional or marketing purposes. See our Privacy Policy for full details.

The service may be suspended or terminated if there is suspected abuse, policy violation, excessive complaints, carrier enforcement, or risk to the platform, carriers, or End Users. You may stop using the service at any time.

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, all implied warranties are disclaimed.

To the maximum extent permitted by law, the service provider will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill.

These Terms are governed by the laws of Alberta, Canada, without regard to conflict of laws principles.

Support contact (service provider): support@chitchat-sms.com